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Managed services

Someone watching the network, the help desk and the contracts at every site.

Network monitoring, help desk support and technology lifecycle management from managed service providers, compared for businesses that grew location by location.

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Managed services · what we compare
  • Network monitoringCircuits, devices and Wi-Fi watched around the clock
  • Help deskA team your staff can call for everyday IT problems
  • Lifecycle and expense managementContracts, circuits and bills tracked
  • Mobility managementCompany phones and tablets supported

Providers include

  • Thrive
  • Dataprise
  • Netrix

01What we source

Hand off the work nobody on site has time for.

01Monitoring

Network and cloud monitoring

Circuits, firewalls, switches and Wi-Fi watched around the clock. When a line drops, the provider works the problem with the carrier instead of your manager.

02Help desk

Support your staff can reach

A team to call, email or message for password resets, printers, laptops and the everyday problems that stop work at a site.

03Lifecycle

Every contract, circuit and bill tracked

An inventory of what each location runs and what it costs, with renewals flagged before they roll over.

04Mobility

Company phones and tablets

Devices ordered, set up, supported and replaced, with plans reviewed as your headcount changes.

05Visibility

Know what you run

Discovery and monitoring tools that map servers, devices and applications, so nothing important is unmanaged.

02The dates

Someone should be tracking these for you.

End-of-support dates across devices, servers and software pile up across locations. These are the ones coming up next.

  1. Upcoming

    Hardware

    Windows 10 Extended Security Updates: year one ends for organizations

    Organizations buy extended updates a year at a time. Optional years two and three run through October 12, 2027 and October 10, 2028.

    AffectsBusinesses paying to keep Windows 10 devices patched

    Microsoft Learn, Extended Security Updates(opens in a new tab)
  2. Upcoming

    Software

    Office 2021 and Office LTSC 2021 end of support

    The one-time-purchase versions of Office stop receiving security updates.

    AffectsBusinesses using Office 2021 instead of Microsoft 365

    Microsoft Learn, 2026 end of support(opens in a new tab)
  3. Upcoming

    Cloud

    Windows Server 2016 extended support ends

    After this date, security updates require Microsoft's Extended Security Updates program.

    AffectsBusinesses with servers on site or in a data center running Windows Server 2016

    Microsoft Learn, 2027 end of support(opens in a new tab)
  4. Upcoming

    Phone systems

    Cisco Unified Communications Manager 14: last date of support

    Covers version 14 perpetual licenses of the on-site call manager and related apps.

    AffectsBusinesses running an on-site Cisco call manager on version 14

    Cisco end-of-life bulletin(opens in a new tab)

03Providers

Managed service providers and monitoring platforms.

A selection of the providers we can quote. We compare coverage hours, response times and what's included.

  • Thrive
  • Dataprise
  • Netrix
  • LogicMonitor
  • Device42

Provider names and logos are trademarks of their owners, shown only to identify providers we can quote. No endorsement is implied.

04Who it's for

Teams without enough IT hands for every site.

COO
Sites that stay online without a technician on payroll at each one.
IT manager
A team to handle monitoring and tickets so they can work on projects.
Controller
A predictable monthly cost instead of emergency call-outs.
  • Multi-site operators
  • Growing groups with one IT person
  • Businesses replacing a break-fix vendor

Managed services

Find the right managed service provider.

Tell us how many locations and people you support today. We'll compare providers on coverage, response times and what's included.

  • No cost to you. The provider you choose pays us.
  • A real person reviews every request.
  • Nothing changes on your account without your signature.

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Number of locations
What should we look at?

We use what you send only to review your services and contact you about them. We never sell it. See our privacy policy and terms.

05FAQ

Questions operators ask

Something else? partner@wireandwatt.com

Do we lose our current IT person?

No. Managed service providers often work alongside an in-house IT person, taking monitoring and routine tickets off their plate.

Can one provider cover all our locations?

Often, yes. We check each provider's coverage for your locations and whether on-site visits are included or extra.

What does it cost?

Our help costs you nothing: the provider you choose pays us. Managed services are usually priced per user, per device or per site, and quoted for your setup.

Sources

  1. 01Microsoft Learn, Extended Security Updates(opens in a new tab)
  2. 02Microsoft Learn, 2026 end of support(opens in a new tab)
  3. 03Microsoft Learn, 2027 end of support(opens in a new tab)
  4. 04Cisco end-of-life bulletin(opens in a new tab)

"400+ providers" counts the supplier profiles available to Wire & Watt customers.

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