Artificial intelligence
AI for the calls, chats and admin your teams handle every day.
Virtual agents that answer routine calls and chats, live help for staff on calls, and AI assistants inside the software you already pay for. Compared across providers and scoped to a real job.
- Virtual agentsAnswer routine calls and chats, then hand off
- Agent assistSuggestions and summaries during and after calls
- Quality and insightEvery conversation reviewed for trends
- Workplace assistantsAI inside email, documents and meetings
Providers include
- Five9
- NICE
- Genesys
- Talkdesk
01What we source
Practical AI, attached to systems you already run.
Most useful AI for a multi-site business lives inside the contact center and productivity tools, so that's where we start.
01Virtual agents
Answer the questions you get every day
02Agent assist
Help for staff while they're on a call
03Insight
See what customers are calling about
04Assistants
AI inside the tools your teams use
05Scope
One job at a time
02Providers
Contact center providers with AI features.
A selection of the providers we can quote whose platforms offer AI features such as virtual agents and agent assist.
- Five9
- NICE
- Genesys
- Talkdesk
- Aircall
Provider names and logos are trademarks of their owners, shown only to identify providers we can quote. No endorsement is implied.
03Who it's for
Teams that handle a lot of conversations.
- Head of customer service
- Shorter queues without hiring for every peak.
- Director of operations
- Consistent answers across every location.
- Practice or office manager
- Fewer missed calls and less time on notes.
- Central booking teams
- Restaurant groups taking orders by phone
- Clinics with busy front desks
- Customer service teams
AI
Start with the job you want done.
Tell us where the time goes: missed calls, booking, follow-ups, notes. We'll compare the providers that fit, and say so if a simpler fix would do.
- No cost to you. The provider you choose pays us.
- A real person reviews every request.
- Nothing changes on your account without your signature.
Will it replace our staff?
It's usually used for routine requests and after-call work, so your team spends more time on the conversations that need a person.
What happens to our customer data?
That depends on the provider and the plan. We get each provider's data handling terms in writing before you decide.
What does it cost?
Our help costs you nothing: the provider you choose pays us. AI features are priced by the provider, often per user, per conversation or as an add-on to an existing plan.